Privacy Policy

1. Introduction

nb999 ("we," "us," "our") operates the online gaming and sports betting platform at nb999.app. This Privacy Policy describes how nb999 collects, processes, stores, shares, and protects personal data relating to individuals who register accounts, access the platform, or otherwise interact with nb999 services.

This policy applies to all nb999 users, including players accessing the platform from any location within Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and Peshawar.

By registering an nb999 account or using the platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, you should not use the nb999 platform.

2. Data We Collect

2.1 Registration Data

When you create an nb999 account, we collect the following personal information:

• Full legal name as it appears on your Pakistani CNIC;
• Date of birth (used to verify you are 18 years of age or older);
• Pakistani CNIC number;
• Registered mobile phone number;
• Email address;
• Preferred payment method details (e.g., JazzCash or Easypaisa mobile wallet number, or bank account details for bank transfers).

2.2 KYC & Verification Data

As part of our Know Your Customer (KYC) process, nb999 may collect:

• Photographs or scanned copies of your CNIC (front and back);
• Selfie photographs for facial verification where required;
• Proof of address documentation;
• Source of funds documentation for high-value or enhanced due diligence cases.

2.3 Transaction & Gaming Data

nb999 records all financial transactions and gaming activity associated with your account, including deposit amounts and dates, withdrawal requests and status, game history (bets placed, games played, outcomes, session durations), bonus claims and wagering progress.

2.4 Technical Data

nb999 automatically collects technical data when you access the platform, including:

• IP address;
• Device type, operating system, and browser version;
• Mobile network provider (e.g., Jazz, Zong, Telenor, Ufone);
• Session timestamps and duration;
• Pages visited and features accessed within the nb999 platform.

2.5 Communications Data

Where you contact nb999 support by live chat, email, or any other channel, we retain records of those communications including the content of messages and any attachments provided.

3. How We Collect Data

nb999 collects personal data through the following means:

• Direct submission: Information you provide when registering, completing KYC verification, making deposits, requesting withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical data collected automatically through server logs, cookies, and similar tracking technologies when you access the nb999 platform;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention signals from payment processors such as JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah; and compliance data from anti-money-laundering screening services.

4. How We Use Your Data

nb999 processes your personal data for the following purposes:

• Account management: Creating and maintaining your nb999 account, authenticating your login, and managing your account preferences;
• Payment processing: Processing deposits and withdrawals through your selected payment method, verifying transaction authenticity, and resolving payment disputes;
• KYC & compliance: Verifying your identity, confirming your age (18+), complying with anti-money-laundering (AML) obligations, and screening against sanctions lists;
• Fraud prevention: Detecting and preventing fraudulent activity, account takeover attempts, bonus abuse, and other prohibited conduct described in the nb999 Terms & Conditions;
• Platform operation: Providing access to casino games, sports betting markets, and other platform features; settling bets; and administering promotions and VIP rewards;
• Customer support: Responding to your enquiries, resolving disputes, and providing account assistance;
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators and administering self-exclusion, deposit limit, and session limit tools;
• Marketing: Sending promotional communications where you have given explicit consent. You may withdraw marketing consent at any time;
• Legal obligations: Complying with applicable laws and responding to lawful requests from regulatory or law enforcement authorities.

5. Sharing Your Data

nb999 does not sell personal data. We share your data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency payment processors receive the minimum data necessary to process your transactions;
• KYC & identity verification providers: Third-party services engaged by nb999 to verify CNIC documents and conduct AML screening;
• Game software providers: Casino game providers may receive anonymised session data for technical operation of their games hosted on the nb999 platform;
• Legal & regulatory authorities: Where nb999 is required by law, court order, or regulatory direction to disclose personal data;
• Corporate transactions: In the event of a merger, acquisition, or sale of nb999 business assets, your data may be transferred to a successor entity, subject to equivalent privacy protections.

All third-party service providers engaged by nb999 are required to process your data only for the specified purpose and to maintain appropriate security standards.

6. International Data Transfers

nb999's platform infrastructure and some of its service providers may be located outside Pakistan. Where your personal data is transferred internationally, nb999 ensures that appropriate safeguards are in place, including contractual protections equivalent to applicable data protection standards. By using the nb999 platform, you consent to your data being transferred to and processed in jurisdictions outside Pakistan where such transfers are necessary for platform operation.

7. Data Retention

nb999 retains personal data for as long as necessary to fulfil the purposes described in this policy or to comply with applicable legal obligations. The following general retention periods apply:

• Account registration and KYC data is retained for a minimum of five (5) years after account closure, in compliance with AML record-keeping obligations;
• Transaction and gaming records are retained for a minimum of five (5) years for financial audit and compliance purposes;
• Support communication records are retained for two (2) years after the communication is resolved;
• Technical and log data is typically retained for up to twelve (12) months for fraud prevention and security monitoring purposes.

Where retention beyond these periods is required by law, nb999 will retain data for the legally mandated period. Upon expiry of the applicable retention period, data is securely deleted or anonymised.

8. Security Measures

nb999 implements the following technical and organisational measures to protect your personal data:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the nb999 platform;
• Encryption of sensitive data at rest within nb999 databases;
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Regular security assessments and penetration testing of the nb999 platform infrastructure;
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

No data transmission over the internet can be guaranteed to be completely secure. While nb999 takes all reasonable precautions, we cannot guarantee the absolute security of data transmitted to or from the platform.

9. Cookies & Tracking Technologies

nb999 uses cookies and similar tracking technologies to operate the platform. The categories of cookies used include:

• Essential cookies: Required for platform functionality, including session management and authentication. These cannot be disabled without disrupting platform use;
• Security cookies: Used to detect and prevent fraudulent activity and account takeover attempts;
• Analytics cookies: Used to understand how players navigate the nb999 platform so we can improve usability. Data collected is aggregated and anonymised;
• Preference cookies: Used to remember your language, display preferences, and other settings.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing nb999 but may affect some personalisation features.

10. Your Data Rights

As an nb999 player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data nb999 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to nb999's legal retention obligations. Requests to delete data from accounts with outstanding balances or ongoing investigations will be deferred until those matters are resolved;
• Right to restrict processing: You may request that nb999 restrict how your data is used in certain circumstances;
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing;
• Right to complain: You have the right to raise a complaint with nb999 regarding how your data has been handled. See Section 14 for contact details.

To exercise any of these rights, please contact nb999 support. Requests will be processed within thirty (30) days, subject to identity verification requirements.

11. Minors

If you believe that a minor has registered an nb999 account, please contact support immediately. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.

12. Third-Party Links

The nb999 platform may contain references or links to third-party services (for example, game providers or payment processors). This Privacy Policy applies solely to the nb999 platform. nb999 is not responsible for the privacy practices of third-party services and encourages players to review the privacy policies of any third-party service they interact with separately from nb999.

13. Changes to This Privacy Policy

nb999 reserves the right to update this Privacy Policy at any time. Where changes are material — such as changes to the categories of data collected or to how data is shared — nb999 will notify registered players by email or via a notice on the platform at least 14 days before the changes take effect. Your continued use of nb999 following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

14. Contact & Complaints

For any questions, data rights requests, or complaints relating to this Privacy Policy or nb999's handling of your personal data, please contact the nb999 Data Team via the support channel. Our support team is available 24/7 via live chat. Written enquiries can be submitted to the email address displayed in the footer of every page on nb999.app.

nb999 aims to acknowledge all privacy-related requests within 72 hours and to provide a substantive response within 30 calendar days. Where a request requires additional time due to complexity, nb999 will notify you within the initial 30-day window with an updated timeline.

If you are not satisfied with nb999's response to a data-related complaint, you may escalate the matter to an appropriate regulatory authority in your jurisdiction.